Business Process Capabilities

Shared Services

At Optimum Software collaborates with leading organizations to deliver a comprehensive suite of Shared Services, including:

Multi-Lingual Support – We provide client support across diverse geographies and cultures, offering local language assistance in several languages, including Mandarin, Japanese, Korean, Bahasa Indonesia, Bahasa Malaysia, Thai, and Tagalog.

Quantitative Services – With over 10 years of extensive experience in the banking sector, we provide top talent for all aspects of financial management applications. Whether it’s “sell-side” expertise for derivatives pricing and risk management or “buy-side” support, we work closely with you to deliver the right services tailored to your needs.

Banking Operations – Optimum Software has deep expertise across the full spectrum of banking operations, including Core Banking, Front Office Support, Client Onboarding, KYC Initiatives, Clearing Systems, Reconciliations, and Settlements. Over the past 10 years, we have partnered with leading banks to streamline, transform, and manage their banking operations.

Risk, Compliance, and Information Security – Our vast experience assisting numerous clients in the banking industry gives us a unique perspective on Risk Management and Information Security solutions, tailored to various facets of the banking enterprise.

SAP

We help organizations become intelligent enterprises by implementing SAP’s industry-specific solutions. Our team of SAP advisors and domain experts, who are tool-agnostic, specialize in providing process expertise with a user-centric approach. This enables a deeper understanding of critical business processes across various functions, including finance, procurement, product management, sales, quality, supply chain, and business insights.

With extensive experience in configuring SAP’s industry solutions according to best practices, we deliver tangible business benefits such as enhanced productivity, agility, and efficiency.

Enterprise Transformation with SAP HANA – We assist enterprises in making a smooth transition to SAP S/4 HANA, leveraging our expertise in the right enterprise architecture tools, strategies, and change management processes. We manage both system migration and the optimization of existing systems, ensuring a gradual yet successful transition. Through our end-to-end implementation experience, we bring speed and agility to enterprise transformations, enabling organizations to realize faster results and greater value.

ABAP Factory – Our ABAP Factory, with its Build-as-a-Service (BAAS) capability, supports large and mid-sized enterprises in developing and customizing high-value SAP services tailored to their business needs. Delivered from Optimum Software’s offshore technology centers, our team combines technology, operations, and business expertise to remotely provide complex application components.

Governance, Risk & Compliance (GRC) – We implement SAP GRC solutions to integrate compliance and controls like SOX and SOD into an enterprise’s processes, effectively mitigating risks. Our domain experts possess in-depth knowledge of product configurations and a deep understanding of the various GRC modules, ensuring robust governance and risk management practices.

Enterprise Application Integration (EAI) – Our experts, well-versed in EAI tools such as IBM WebSphere, Seebeyond, and TIBCO, and proficient in various data formats and EDI standards, leverage SAP’s EAI frameworks to seamlessly integrate third-party applications. This facilitates smooth data interchange, reducing business inefficiencies and driving operational excellence.

Salesforce

We help enterprises transform customer experiences across marketing, sales, and service verticals by leveraging Salesforce, combined with our expertise in business processes, data management, and integration capabilities.

We plan, design, and deliver end-to-end Salesforce solutions, including data and integration strategies, custom configurations, training and enablement, and ongoing managed services. This enables enterprises to stay ahead of rising customer expectations, foster loyalty, and build more personalized customer journeys.

Force Cloud Transformation – We help businesses transition from legacy systems to the latest services, including Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Health Cloud. By leveraging our business process reengineering expertise and experience in managing complex data migration challenges using agile methodologies, we ensure a smooth, high-value transformation.

Sales and Service Implementation – We deliver comprehensive Sales and Service Cloud implementations through an agile delivery model. Our team excels in configuring and customizing both classic and Lightning features, workflows, reports, and dashboards to meet specific business needs. With strong expertise in tools and technologies like Visualforce, Apex, Lightning Web Components, and JavaScript, we automate and streamline business processes, driving tangible ROI.

API and Integration Management – We enable seamless integration of Salesforce Classic/Lightning with other cloud or on-premise systems by leveraging our deep expertise across platforms such as MuleSoft, SAP, Oracle, and Microsoft Dynamics. Our skilled architects ensure the configuration and customization of connectors and adapters, maintaining data integrity, quality, and consistency across systems.